Sona10 Privacy Policy — Your Data, Kept Safe

Sona10 (https://sona10.pro) is a trusted online gaming platform in Bangladesh. We believe protecting your personal information is a fundamental right. This privacy policy explains how sona10 collects your data, how it is used, and how we keep it secure.

This policy applies to all sona10 services, mobile apps, websites, and customer support operations. By creating an account on sona10, you are considered to have accepted this privacy policy.

Our privacy policy is written in plain language so all users can easily understand it. If you have any questions, feel free to reach out to our support team directly.

Sona10 collects two types of information from you — what you provide directly, and what is gathered automatically while you use the platform.

Information provided directly by you:

• Name, email address, phone number, and date of birth collected at registration.
• A copy of your national ID or passport is required for KYC verification.
• Mobile Banking, Nagad, or Rocket account number for payment purposes.
• Your messages and complaints submitted when contacting the support team.

Automatically collected information:

• IP address, browser type, and device information.
• Log data showing which pages were viewed and for how long.
• Game history and betting patterns.
• Login time, location, and session details.

Sona10 uses your information only for specific purposes. Full details are outlined below:

We never use your data outside the stated purposes above. If we ever need to use it for a new purpose, you will be informed in advance.

Sona10 never sells your personal data to advertisers or third parties. However, limited information may be shared in certain circumstances:

• Payment Processor: To process transactions through payment gateways such as Mobile Banking, Nagad, and Rocket.
• KYC Partner: To authorized verification agencies for identity checks.
• Law Enforcement: Where required by a court order or government directive.
• Fraud Prevention: To relevant authorities for investigation of suspicious activity.

Before sharing data in any of the above cases, sona10 ensures that the receiving party meets the required data protection standards.

Sona10 uses cookies on its website to improve your experience. Cookies are small text files stored in your browser.

We use three types of cookies:

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To monitor site usage and improve our services.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

Sona10 uses industry-standard security technology to keep your data safe. Our security measures include:

• 256-bit TLS/SSL encryption for all data transfers.
• AES-256 encryption for data stored on our servers.
• Regular penetration testing and security audits.
• Two-factor authentication (2FA) support.
• Suspicious login detection system.
• Data backup and disaster recovery planning.

Under sona10's privacy policy, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may be able to restrict how your data is used.
• Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may object to receiving marketing communications.

To exercise any of these rights, email us at [email protected] or reach out via support chat. We typically respond within 30 days.

Sona10 does not retain your data beyond specified periods. Retention periods vary depending on the type of information:

• Account Information: For as long as the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support contact: Up to 2 years after last contact.
• Cookie Data: At the end of a session or for up to 1 year, whichever comes first.

Upon expiry, data is securely deleted or fully anonymized.

Sona10 strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect any information from minors.

If there is evidence that a minor has opened an account on sona10:

• That account will be closed immediately.
• All collected data will be securely deleted.
• Deposited funds will be returned to the legal guardian wherever possible.

If parents have any concerns about their child, please contact our support team right away.

Sona10 may update this privacy policy from time to time. For significant changes, we will:

• We will publish announcements on the site.
• You may be notified via your registered email.
• The "Last Updated" date at the top of the page will be revised.

Continued use of sona10 after any changes takes effect constitutes acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to address all your queries.

For any data-related request — viewing, correction, deletion, or portability — you can reach us through the channels below.

When contacting us by email, please include your account username and details of your request so we can assist you as quickly as possible.